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BANKING & INSURANCE

We have worked in the Banking & Insurance sector for over 25 years, conducting surveys for clients based in China, Asia-Pacific, US and Europe.


INDUSTRY SECTORS

  • Retail Banking
  • Corporate & SME Banking
  • Private Banking
  • Internet Banking
  • Consumer Insurance
  • Corporate Insurance
  • Online Insurance
  • Private Equity Firms
  • Venture Capital/Hedge Funds
  • Mergers & Acquisition Firms
  • Chartered Accountants

SURVEY EXAMPLES

  • Customer Satisfaction Survey with Retail Banks in Hong Kong
  • Merchant Satisfaction Tracking Survey with American Credit Card companies in China, Hong Kong and Asia Pacific countries
  • Mystery Shopping for Retail Banks in Hong Kong
  • Customer Satisfaction with Insurance Companies in Hong Kong
  • Travel & Entertainments Survey among Corporates in Hong Kong for an American credit card company
  • Customer Satisfaction with local Retail Banks in China
  • SME Customer Satisfaction with local Banks in China
  • Usage and Attitudes towards Retail Banks in China
  • Capital Investment Needs Among High Net Worth Individuals in China
  • Customer Satisfaction for Retail Banks in Asia-Pacific
  • Customer Satisfaction for Commercial Sector of Banks in Hong Kong
  • Employee Engagement for Insurance Companies in Hong Kong
  • Usage and Attitude towards Insurance Companies in Hong Kong
  • Mystery Shopping in Hong Kong for an American Credit Card
  • Bankasurrance Study for Banks in Hong Kong
  • Client Satisfaction with European Merchant Banks
  • Client Satisfaction with Venture Capital Firms in US and Europe
  • An Advocacy Survey on Asia-Pacific Retail Banks
  • Market Potential for Online Insurance Services
  • Attitudes of High Net Worth Individuals Towards Electronic Banking
  • Market Potential for Financial Services among the Over 60s

CLIENTS

  • HSBC
  • Hang Seng Bank
  • Dah Sing Bank
  • MLC
  • Bank Of China (Hong Kong)
  • American Express Card
  • American Express Bank
  • Bank Of America
  • BUPA
  • China PingAn Insurance
  • China PingAn Bank
  • Lloyds TSB
  • Schroders
  • PriceWaterhouseCoopers
  • Ernst & Young
  • Andersen
  • Kleinwort Benson
  • Norwich Union
  • Cigna
  • Standard Chartered
  • 3i
  • Barclays
  • Candover

TYPES OF SURVEYS

  • Customer Satisfaction, Loyalty and Advocacy
  • Brand Equity
  • Media & Advertising
  • Brand and Ad Tracking
  • Sales & Marketing Effectiveness
  • New Product Design & Development
  • Market Positioning
  • Market Segmentation
  • Pricing Surveys
  • Mystery Shopping
  • Feasibility Studies
  • Syndicated Surveys

WHITE PAPERS